FAQ (Frequently Asked Questions)
Orders & Shipping
What are the shipping costs?
Shipping is free!
How long does it take for my order to ship?
After placing your order, please allow 3–5 business days for processing.
What is the delivery time?
Average delivery time is 7–12 days.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number so you can follow your package.
What should I do if my order arrives damaged?
Please contact us within 5 days at support@nouramodest.com and include photos of the damage.
Returns & Exchanges
Can I return a product?
Yes! You can return your order within 30 days of receipt. All items must be returned unworn and unwashed, in resellable condition, with the original tags still attached. Shipping costs are non-refundable. Please contact our customer service team for further instructions.
Can I exchange a product?
No, we do not offer exchanges. If you would like a different product, you can return your order and place a new one.
Payments
Which payment methods do you accept?
We accept the following payment methods:
- Credit Card (Visa, Mastercard)
- Apple Pay & Google Pay
Is it safe to pay on your website?
Yes! We use a secure SSL connection to ensure your information is always safe.
Other
What if I still have questions?
If you have any other questions or need assistance, feel free to contact us at support@nouramodest.com.