Privacy policy

NouraModest manages this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). NouraModest is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise interact with us through the Services. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you confirm that you have read this Privacy Policy and that you understand how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that could reasonably be linked to you or another person. Personal information does not include anonymous or de-identified information that cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, or bank account details, payment card data, transaction records, payment method, payment confirmation, and other payment-related information.
  • Account information such as username, password, security questions, preferences, and settings.
  • Transaction details including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us such as any information you include when contacting our customer support.
  • Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage data such as your interactions with the Services, including how and when you browse or engage with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, use the Services, communicate with us, or otherwise provide your information.
  • Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies.
  • From our service providers, when they enable certain technologies or process your information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for purposes such as:

  • Providing, customizing, and improving the Services. To deliver our agreement with you, process payments, fulfill orders, remember your preferences, send account-related notifications, handle returns/exchanges, manage your account, arrange shipping, enable reviews, and create a personalized shopping experience.
  • Marketing and advertising. To send marketing and promotional communications via email, SMS, or mail, and to show online ads for our products or Services based on your interests and past interactions.
  • Security and fraud prevention. To verify your account, provide a secure shopping experience, detect, investigate, or act on fraudulent, illegal, or harmful activities, and protect the safety of our Services and customers.
  • Customer support. To respond to your inquiries, provide support, and maintain our business relationship with you.
  • Legal compliance. To comply with applicable law, respond to valid legal processes, enforce our terms, and protect our rights and the rights of others.

How We Disclose Personal Information

We may share your personal information in certain circumstances, including:

  • With Shopify, vendors, and other third-party service providers who perform functions for us (e.g., payment processing, IT management, analytics, shipping, fulfillment).
  • With business and marketing partners to deliver advertising and marketing services. For example, Shopify may support personalized advertising across merchants and websites.
  • When you instruct or authorize us to share your information, including via social media integrations or third-party tools.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction (e.g., merger, acquisition, bankruptcy), or to comply with legal obligations, enforce policies, and protect rights and safety.
  • Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access and use of the Services. Shopify may also combine data from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing your personal information and responding to any requests about your data rights.

For details, see Shopify’s Customer Privacy Policy: https://privacy.shopify.com/en

Third-Party Websites & Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of those sites. Always review their privacy and security policies. Information you share in public areas (such as on third-party social platforms) may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from minors under the legal age in your jurisdiction. Parents or guardians may contact us if they believe a child has provided personal data so we can delete it.

Security & Retention

No method of transmission or storage is 100% secure. We encourage you not to send sensitive information via unprotected channels.

We retain personal information only as long as needed to maintain your account, deliver Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Request deletion of your personal information
  • Correct inaccuracies
  • Request data portability
  • Manage marketing communication preferences

If you live in the UK or European Economic Area (EEA), you may also have rights to object to or restrict processing and to withdraw consent.

You can exercise your rights through the Services or by contacting us at support@nouramodest.com.

Complaints

If you have concerns about our data practices, you may contact us (see below) or file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including to countries without equivalent data protection laws. We rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements.

Contact Us

If you have questions about this Privacy Policy or our practices, or if you wish to exercise your rights, please contact us at:
📧 support@nouramodest.com

For purposes of data protection laws, we are the data controller of your personal information.